1. Our Commitment

At WellClean®, we take pride in delivering top-notch cleaning services to our clients. We stand behind our work with a 100% Satisfaction Guarantee, offering peace of mind and a commitment to quality.

2. 100% Satisfaction Guarantee

We promise that you will be completely satisfied with the cleaning services we provide. Our professionally trained team pays attention to every detail, ensuring a spotless and refreshing environment. If, for any reason, you are not 100% satisfied with our service, we pledge to make it right by offering the following remedies:

2.1. Redo Policy

If any aspect of our cleaning does not meet your expectations, please notify us within 24 hours of service completion. We will promptly address the specific areas of concern and re-clean them at no additional cost. The redo guarantee is applicable to the specific areas you are dissatisfied with and does not extend to areas not originally included in the service scope.

2.2. Refund Policy

In instances where a redo is not feasible or if you remain unsatisfied with our service after we have attempted to rectify the situation, we offer a Refund Policy. To qualify for a refund, you must contact us within 48 hours of the service completion, providing detailed reasons for your dissatisfaction.Our management team will review your case, and if it is determined that our services did not meet our standard of quality, we will issue a full or partial refund based on the services rendered.

3. Limitations and Exclusions

3.1. Our Satisfaction Guarantee does not cover issues caused by circumstances beyond our control,such as wear and tear, pre-existing damage, or environmental conditions, you will be notified in writing at the beginning of the job about those circumstances.

3.2. The guarantee is only valid for services paid in full and does not apply to discounts or promotional offerings.

3.3. Claims made after the specified notification period will be considered on a case-by-case basis,but remedies under this guarantee may not be guaranteed.

3.4. our satisfaction guarantee does not cover areas not cleaned due to clutter or lack of accessibility.

4. How Our Guarantee Works

To claim under our Satisfaction Guarantee, please follow these steps:
1- Notification: Contact our customer service team via phone, WhatsApp, or email only within 24 hours, Social Media contacts are not considered official communication channels. Provide your service details,including the date of service, your contact information, and a detailed description of your dissatisfaction.

2- Assessment: Our customer service team will process your claim, and we may require photographic evidence or an on-site inspection to understand the issues fully.

3- Resolution: We will offer a redo to the specific areas or aspects of the service with which you were dissatisfied. This redo service will be scheduled as soon as possible, at a time convenient for you.

4- Follow-Up: After the redo has been completed, we will follow up with you to ensure that the service meets your expectations and that you are fully satisfied with the outcome, if not we will offer a refund in accordance to our Refund Policy.

At WellClean®, your satisfaction is our top priority. We are dedicated to providing you with cleaning services that you can trust and rely on. This Satisfaction Guarantee Policy is our promise to you that we stand behind our work and are committed to making your experience with us positive and fulfilling.

WellClean® reserves the right to modify or terminate this Satisfaction Guarantee Policy at any time, without prior notice. However, any changes will not affect services already rendered or claims already in process.

Welcome to WellClean®! We invite you to access our website and use our range of cleaning services,but please note that your invitation is subject to your agreement with these Terms of Use. This document sets out in detail the rights and obligations of all users regarding the use of our website. By accessing and using our website, you agree to comply with the following Terms of Use in full.

1. Acceptance of TermsBy using www.wellclean.sa, you agree to be bound by these terms and conditions and our Privacy Policy as well. If you do not agree to these terms, please do not use our website.

2. Services DescriptionWellClean® provides a variety of cleaning services, which are detailed on our website. We reserve the right to modify or discontinue any of our services at any time.

3. User ResponsibilitiesYou agree to provide accurate and current information about yourself as requested during the booking process. You are responsible for maintaining the confidentiality of your information.

4. Payment Payment for services must be made through any of the payment methods provided on our website. We reserve the right to change our prices at any time.

5. Cancellation PolicyYou can cancel your service appointment up to 48 hours before the scheduled time. For cancellations made after this period, please check our Cancellation Policy Below.

6. Limitation of LiabilityWellClean® will not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our website.

7. Intellectual PropertyAll content included on the website, such as text, graphics, logos, and images, is the property of WellClean® and protected by both Saudi and international copyright laws.

8. Amendments to TermsWe reserve the right to amend these terms and conditions at any time. Your continued use of the website following any changes constitutes your acceptance of the new terms.

9. Governing Law These terms and conditions are governed by the laws of the Kingdom of Saudi Arabia Any disputes related to these terms will be subject to the exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia.

1.1. Booking Confirmation: A booking is considered confirmed once the customer receives a confirmation email or message from WellClean®.
1.2. Payment Options: Customers can choose to pay immediately through one of our secure payment gateways or opt to pay later as per the terms discussed during the booking process.

2.1. Free Cancellation Period: Customers can cancel their booking for free up to 48 hours before the scheduled service time.
2.2. Late Cancellation Fee: Cancellations made less than 48 hours before the scheduled service time will have two options to choose from:

2.3. No-Show Policy: In the event of the team’s arrival at the site with a no-show or response of the customer without any prior cancellation. The team will wait for a maximum of 30% of the service expected time, after which the customer will be charged the full amount of the service.
2.4. How to Cancel: To cancel a booking, please contact us via phone, WhatsApp, or email with your booking reference number. Our customer service team will assist you with the cancellation process.

3.1. Right to Cancel: WellClean® reserves the right to cancel any booking due to unforeseen circumstances, including but not limited to staff unavailability, emergencies, or unsafe working conditions, and to inform the customer well in advance.
3.2. Notice of Cancellation: In the event of a cancellation from our side, WellClean® commits to notify our customers as soon as possible via email or phone.
3.3. Refunds and Rescheduling: Customers affected by a cancellation initiated by WellClean® will be
offered a full refund according to our Refund Policy, or the option to reschedule the service at a later date, subject to availability.

Costumers are eligible for a refund in the following situations:
2.1. Unsatisfactory Service: According to our Satisfaction Guarantee Policy, if you are not
satisfied with the quality of cleaning provided, please contact us within 24 hours of service completion. We will first attempt to resolve the issue by offering a redo of the affected area(s) at no additional charge. If you are still not satisfied after the redo or if a redo is not feasible, a partial or full refund may be considered based on the circumstances.
2.2. Cancellation by Client: If you need to cancel your cleaning appointment, please do so at least 48 hours before the scheduled time. Cancellations made within less than 48 hours will be subject to our Cancellation Policy and will have two options to choose from (1) a full refund in credit, or (2)a cancellation fee. Cancellations made within more than 48 hours will receive a full refund.
2.3. Cancellation by WellClean®: On rare occasions, we may need to cancel an appointment due to
unforeseen circumstances. In such cases, we will notify you as soon as possible and offer to reschedule or provide a full refund.
2.4. Overcharging: If you were incorrectly charged more than the agreed amount due to a billing error on our part.

3.1. Contact Us: To request a refund, please contact our customer service team by our phone, WhatsApp, or email. Provide your name, service date, and a brief description of the issue.
3.2. Review: Our team will review your refund request, which may include an assessment of the service provided. Eligible refunds will be processed within 7 business days.
3.3. Outcome: You will be notified of the outcome of your refund request. If approved, the refund will be processed back to the original method of payment within 7 business days.

4.1. Refunds must be requested within 48 hours of service completion.
4.2. Refunds or redo are not offered for areas not included in the original service agreement or areas that were not accessible during the service.
4.3. WellClean® reserves the right to refuse service or refunds in cases of fraud, abuse, or unreasonable expectations.

WellClean® reserves the right to modify this refund policy at any time. We will post the updated policy on our website, and it will be effective immediately upon posting.

1.1. We collect information from you when you:
1.1.1. Use our website;
1.1.2. Contact us through our website, email, Social Media, or phone;
1.1.3. Engage with us for cleaning services;
1.2. The types of information we collect include:
1.2.1. Personal Identification Information: Name, email address, phone number, physical address.
1.2.2. Payment Information: Credit/debit card numbers or other payment details, although these may be processed by secured trusted third-party payment processors.
1.2.3. Service Information: Details about the services you require, including the location,
preferences, and timing of the services.

We use the information collected to:
2.1. Provide, maintain, and improve our services.
2.2. Process transactions and send related information, including confirmations and invoices.
2.3. Communicate with you about services, offers, and promotions, and provide customer support.
2.4. Comply with legal obligations, resolve disputes, and enforce our agreements.

We do not sell or rent personal information to third parties. However, we may share information with:
3.1. Service providers who perform services on our behalf, such as payment processing, web hosting, or data analytics.
3.2. In the event of a merger, acquisition, or asset sale, to the relevant third party.
3.3. If required by law or to protect the rights, property, or safety of our company, our customers, or others.

You have the right to:
5.1. Access the personal information we hold about you.
5.2. Request the correction of incorrect or incomplete information.
5.3. Request the deletion of your personal information, subject to certain conditions.
5.4. Object to the processing of your personal information.
5.5. Withdraw consent at any time where we rely on consent to process your personal information.

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website usage. You can control the use of cookies at the individual browser level.

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date” and will be effective as soon as it is accessible.